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Thursday, October 20, 2005

How to Deliver Training and Development that Delivers the Desired Business Outcomes

To be competitive and to remain a player in today’s 24/7 knowledge driven business world requires that your employees be thoroughly trained to deliver the best customer service both to your external and internal customers. The old 19th and 20th centuries’ paradigm of controlling the employee has transformed to one of freedom for today’s knowledge worker.

Yet, continued research suggests that the majority of training and development initiatives estimated at 80 to 90% whether they come from the human resource department to the executive management team fail to deliver a positive return on investment. Consequently, when training fails, the first department to experience budget cuts is human resource because of this failure.

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